DISCLOSURE: I was merely a prospective resident, I decided against leasing here due to the overwhelming proportion of negative reviews.
My wife and I are selling our house and in need of an apartment for about six or so months before relocating out of state. We stopped in on Monday, February 22, 2016 as Wilshire is very near our son's school and wanted to maintain a degree of normalcy for him until we depart Utah. Dixie at the Wilshire office was very pleasant and showed us a beautiful 2-bedroom model. Upon entering the model, my wife and I knew the floor plan was exactly what we had been looking for (this was the fourth or fifth complex we had looked at to this point). We were both quite excited that seemingly our search was over. We prepared applications and intended on delivering the following day the $60 for application fees ($30 ea) along with $199 fee to hold the unit we wanted.
Wanting to ensure we made the right choice and there were no hidden issues, I perused these reviews on Google and became rather concerned that we may be in store for issues we would rather not subject ourselves to. There were some negative posts that did not concern us. Primarily any posts having to do with dogs and noise complaints where the poster was the subject of complaints. There were a number of complaints that were thematic such as, inconsistent application of fees, incorrect calculations, failure to record payments, overflowing trash receptacles, poor parking accommodations, and probably most often were complaints about the seemingly arbitrary nature of calculating how much of one's deposit that should be returned.
I expect it to take some getting used to returning to apartment life after so many years of being a homeowner but the last thing I want is to subject myself to what appears to be the potential for unneeded discord. One might say that the problems of others should not necessarily be our own; I for one find it easier to look elsewhere than to find out for myself.
CREDIT GIVEN WHERE CREDIT IS EARNED: I have updated the initial 3 of 5 stars I gave to now 4 of 5 stars based on the rapid response from the owner or owner's representative. I profess that I am impressed that they would pay such close attention to these reviews that a response is nearly immediate. I might have given Wilshire Place another shot had I already not found another place.
Because the owner/owner's representative appears to be legitimately concerned about the reviews I would encourage anyone who might find themselves with the same concerns that I had to discuss these concerns with management. Had I done so I may have been satisfied and decided to give them a shot.
Thank you Wilshire Place.